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LiveID+

LiveID+ is a video identification platform that enables organizations to integrate remote video recognition workflows into their existing systems.

Overview

LiveID+ provides a complete solution for remote video identification, allowing organizations to verify customer identities through live video calls managed by trained operators. The platform is designed for seamless third-party integration and supports multiple deployment scenarios.

Key Features

  • Inbound integration: Start video identification calls from your web application
  • Outbound integration: Receive real-time status updates via client-side callbacks, redirect parameters, or server-side webhooks
  • Asynchronous calls: Schedule video identification requests for later execution
  • Data retrieval: Download call data, audit trails, photos, and videos via REST APIs
  • SSO support: Operator login via SAML or OAuth/OpenID
  • Multi-organization: Support for multiple organizations with separate processes and operator pools
  • OTP verification: SMS and email-based one-time password verification during identification

Environments

Getting Started

Before integrating, review the following sections:

  1. Platform Configuration — Organization setup, processes, and operators
  2. Requirements — Browser, hardware, and network requirements
  3. Integration — Inbound, outbound, and asynchronous integration patterns
  4. Events — Compatibility test events and call status updates
  5. Call Closing — Call closure events and abort codes
  6. Asynchronous Calls — Queue and manage scheduled video identifications
  7. Data Retrieval — Retrieve call data, audit trails, and media files
  8. Authentication — API key and JWT token authentication
  9. Resources — Additional documentation resources

API Reference

The complete LiveID+ API reference is available here: