# Frequently asked questions

Find the guide that matches your account or sign-in question.

## My organisation uses a corporate account for sign-in. What do I do?

Enter your work email on the MyNamirial sign-in page. If your domain is configured for federation, you are redirected to your organisation's sign-in page automatically. On your first sign-in you will be asked to verify your email and complete a short account linking step. Follow [Sign in with your organisation's account](/products/mynamirial/manuals/federated-signin).

## What is the second authentication factor? 

After email and password, a second factor verifies access with an additional code. The documented methods are email and an authenticator app. See [Two-step verification](/products/mynamirial/manuals/security) to manage them.

## I forgot my password. Where do I start?

Use [Recover credentials](/products/mynamirial/manuals/reset). You need access to the email inbox associated with the account. After recovery, review your security settings and available verification methods.

## How is changing a password different from recovery?

[Change your password](/products/mynamirial/manuals/password) starts from an account you can access. [Recovery](/products/mynamirial/manuals/reset) starts from the sign-in page and uses an email to let you set a new password.

## Where do I find my verification code?

For email verification, open the message sent to your account inbox and check spam if needed. For a virtual OTP, open the authenticator app configured for the account. Follow the method requested on the sign-in screen. See [Sign in](/products/mynamirial/manuals/login).

## Do I need to enter my password when using a passkey?

The **Sign in with Passkey** option is an alternative to entering email and password. You must have registered the passkey first. See [Manage passkeys](/products/mynamirial/manuals/passkeys).

## Does adding a passkey remove my other authentication factors?

No. Adding a passkey does not modify or remove the authentication factors already present in the account.

## Which external accounts can I link?

The **External links** section shows the available providers and actions. Follow [Link your Namirial ID](/products/mynamirial/manuals/federated-accounts); do not assume that an unlisted provider is supported.

## Where do I update my personal information?

Open **Manage** in **Profile**, then **UPDATE INFORMATION**. The [profile guide](/products/mynamirial/manuals/profile) explains how to save and review the changes.

## Where are the security settings?

Open **Manage** in **Security** from your [MyNamirial account](https://my.namirial.app). Choose the guide for [verification codes](/products/mynamirial/manuals/security), [passkeys](/products/mynamirial/manuals/passkeys) or [Namirial ID](/products/mynamirial/manuals/federated-accounts).