# Questions and Answers

## What is the second authentication factor?

The second authentication factor is a security method that adds an additional layer of protection beyond just the password when you log in.

When you log into MyNamirial:

* Enter your **email** and **password** (first factor).
* Enter a security code (second factor), which you will receive through an app (like Google Authenticator) or an email.


## I don't remember my credentials. How do I reset my account?

See [Reset Credentials](/products/mynamirial/manuals/reset).