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Vouchers and charges
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Vouchers and charges

This guide explains how site administrators redeem vouchers and review submission consumption in Namirial Notify. Use it when your tenant uses by-submission billing and you need to add new submission capacity or review how that capacity has been used.

Voucher redemption is available only to users with SiteAdmin permissions on tenants that use by-submission billing.

Prerequisites

  • you are signed in with site administrator permissions
  • by-submission billing is enabled for the site
  • you have a valid voucher code if you need to redeem new capacity

How vouchers work

A voucher is a code issued by an authorised entity that adds a defined number of submissions for one product or charging modality.

After redemption, the voucher is recorded in the topups history and the associated submission balance becomes available for use by the site.

To obtain vouchers, contact your sales representative or your support contact.

Open topups management

  1. Sign in to Namirial Notify with a site administrator account.
  2. Open the topups or recharge area from the top-right toolbar.
  3. Review the redeemed-voucher history.

The current Topups management view shows redeemed vouchers in a grid with columns such as:

  • Date of issue
  • Redeemed on
  • Expiration
  • Product
  • No. of submissions
  • Expired

Topups management screen showing redeemed vouchers with issue date, redemption date, expiration, product, number of submissions, and expiration state

Redeem a voucher

  1. Open Topups management.
  2. Select the redeem-voucher action in the top-right area of the page.
  3. Enter the voucher code in Voucher.
  4. Select Redeem.
  5. Confirm that the voucher appears in the list with the expected product, expiration date, and submission quantity.

Redeem voucher modal showing the Voucher field and Redeem action

If the voucher is valid, the associated submissions are added to the site balance and can be used immediately, subject to the voucher expiration rules configured for your tenant.

Review consumption history

If your environment exposes a dedicated Consumption entry, site administrators can use it to review the movements that affect the site submission balance.

The current consumption grid shows fields such as:

  • Entry ID
  • Entry date
  • Entry type
  • Description
  • User

Typical entry types can include:

  • Topup - a voucher redemption entry
  • Submission - a consumption entry created when a product is used

Consumption history screen showing the movement list and balance-related columns for voucher and submission tracking

Filter consumption by product or service

Consumption history is usually filtered by product or charging modality.

  1. Open the Consumption section.
  2. Open the filter action.
  3. Choose the product or charging modality you want to review.
  4. Review the matching entries in the grid.

Consumption history filter showing the product or charging-modality options used to review matching entries

What to check before redeeming or reviewing charges

Before redeeming a voucher or reviewing submission consumption, confirm that:

  • you are working in the correct site
  • the voucher belongs to the correct product or charging modality
  • the voucher has not already been redeemed
  • the expiration date is still valid
  • you are reviewing the correct product or modality in the consumption screen

Expected result

You can add submission capacity through voucher redemption and review the resulting balance movements through the topups and consumption views exposed by your tenant.

Troubleshooting

The redeem action is not available

Problem: You can open the area, but you do not see the action to redeem a voucher.

Cause: Your account may not have the required site-administrator permissions, or by-submission billing may not be enabled for the tenant.

Solution:

  1. Confirm that your user has SiteAdmin permissions.
  2. Confirm that by-submission billing is enabled for the site.
  3. Ask your platform administrator or support contact if the feature should be available.

The voucher is rejected

Problem: The voucher code is entered, but redemption does not succeed.

Cause: The code may be invalid, expired, already redeemed, or not compatible with the current tenant or charging configuration.

Solution:

  1. Re-enter the voucher carefully.
  2. Confirm that the voucher has not already been redeemed.
  3. Confirm that the voucher belongs to the expected product or modality.
  4. Contact your sales or support contact if the code still fails.

Consumption history shows no entries

Problem: The consumption grid opens, but no rows are shown.

Cause: No movements exist yet for the selected service or modality, or the current filter is too narrow.

Solution:

  1. Change the selected service or charging modality.
  2. Confirm that a voucher was redeemed or that submissions were already used.
  3. Check whether your tenant exposes consumption only for specific charging models.
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