# Token reset (Portable)

If you need to reset a token due to issues, follow these steps:

## Windows

1. Download the installation package [here](https://b4sc.net/dl/-s2ZZ7bUAtmB68vg).
2. Connect the token to your PC.
3. Format the token as follows:
  - Go to This PC, right-click on the token.



  - Click Format...
  - In the format configuration window, make sure to select:
    - File system: FAT32
    - Volume label: NAMIRIALSIG



  - Click Start to begin formatting.
  - Confirm any warning messages.



4. Once formatting is complete, extract the contents of the previously downloaded .zip file to the token:
  - Right-click on the file namirialsign_portable_X.YY.ZZZ_release_portable.zip and select Extract All...



  - Select the drive associated with the token as the destination.



  - Click Extract and wait for completion.


## MacOS

1. Download the installation package [here](https://b4sc.net/dl/-s2ZZ7bUAtmB68vg).
2. Insert the token into your Mac and open Disk Utility (via Spotlight: ⌘ + Space and type “Disk Utility”).
3. Select the physical device of the USB stick on the left and click "Erase".
4. Set:
  - Name: any name
  - Format: MS-DOS (FAT32)
5. Confirm the operation by clicking Erase.
6. Drag the downloaded .zip file into the token and double-click it to extract (it will automatically create a folder).
7. Delete the original .zip file and move all files from the extracted folder directly to the root of the token, ensuring the structure is "TOKEN/file" (not "TOKEN/folder/file").