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Sign in to the platform

This guide explains how issuers sign in to Namirial Notify so they can send certified communications and manage their transactions.


Prerequisites

  • You have an issuer account.
  • You have the platform URL provided by your administrator.
  • You have your issuer email address and password.

Sign in

  1. Open the platform URL in your browser.
  2. Enter your issuer email address in Email.
  3. Enter your password in Password.
  4. Click Sign in.

Expected result

You are signed in and can access the issuer dashboard.


Troubleshooting

You cannot sign in

Problem: The platform does not accept your credentials, or the sign-in process does not complete.

Cause: The email address, password, or platform URL may be incorrect, or your issuer account may not be active.

Solution:

  1. Confirm that you are using the correct platform URL for your issuer environment.
  2. Re-enter your email address and password carefully.
  3. Confirm that your issuer account is active.
  4. Contact your administrator if the problem continues.