# Sign in to the platform

This guide explains how issuers sign in to Namirial Notify so they can send certified communications and manage their transactions.

## Prerequisites

- You have an issuer account.
- You have the platform URL provided by your administrator.
- You have your issuer email address and password.


## Sign in

1. Open the platform URL in your browser.
2. Enter your issuer email address in `Email`.
3. Enter your password in `Password`.
4. Click **Sign in**.


## Expected result

You are signed in and can access the issuer dashboard.

## Troubleshooting

### You cannot sign in

**Problem:** The platform does not accept your credentials, or the sign-in process does not complete.

**Cause:** The email address, password, or platform URL may be incorrect, or your issuer account may not be active.

**Solution:**

1. Confirm that you are using the correct platform URL for your issuer environment.
2. Re-enter your email address and password carefully.
3. Confirm that your issuer account is active.
4. Contact your administrator if the problem continues.


## Related

- [Issuer User Manual](/products/namirialnotify/issuer)
- [Contacts](/products/namirialnotify/issuer/contacts)
- [Search and filters](/products/namirialnotify/issuer/transactions-search)