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If you need to reset a token due to issues, follow these steps:

Windows

  1. Download the installation package here.

  2. Connect the token to your PC.

  3. Format the token as follows:

    • Go to This PC, right-click on the token.

    Format...

    • Click Format...

    • In the format configuration window, make sure to select:

      • File system: FAT32
      • Volume label: NAMIRIALSIG

    Format settings

    • Click Start to begin formatting.
    • Confirm any warning messages.

    Format warning

  4. Once formatting is complete, extract the contents of the previously downloaded .zip file to the token:

    • Right-click on the file namirialsign_portable_X.YY.ZZZ_release_portable.zip and select Extract All...

    Extract All

    • Select the drive associated with the token as the destination.

    Destination

    • Click Extract and wait for completion.

MacOS

  1. Download the installation package here.
  2. Insert the token into your Mac and open Disk Utility (via Spotlight: ⌘ + Space and type “Disk Utility”).
  3. Select the physical device of the USB stick on the left and click "Erase".
  4. Set:
    • Name: any name
    • Format: MS-DOS (FAT32)
  5. Confirm the operation by clicking Erase.
  6. Drag the downloaded .zip file into the token and double-click it to extract (it will automatically create a folder).
  7. Delete the original .zip file and move all files from the extracted folder directly to the root of the token, ensuring the structure is "TOKEN/file" (not "TOKEN/folder/file").