# Recover your credentials

Reset a forgotten password using the email address associated with your account. If you can already sign in and want to change your password, follow [Change your password](/products/mynamirial/manuals/password).

## Before you begin

You need access to your account’s email inbox to open the recovery link.

The screenshots show the English interface in the demo environment. Select an image to view it at full size. Browser and device prompts may differ from the examples.

## 1. Open password recovery

On the [sign-in page](/products/mynamirial/manuals/login), enter your email and select **Sign In**. On the password screen, select **Forgot Password?**.

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Open Forgot Password? from the password screen.
## 2. Request the recovery email

In **Reset your password**, enter the email associated with your account and select **Send reset email**.

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Request recovery for the email associated with your account.
The sign-in page then displays **You should receive an email shortly with further instructions**. This message concerns the email request; the password has not yet been changed.

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The message confirms the recovery request, not a completed password change.
## 3. Open the recovery message

Open the **Reset password** email and select **CHOOSE A NEW PASSWORD**. If the button does not open, copy its link address and paste it into your browser as described in the message.

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Open the recovery link with CHOOSE A NEW PASSWORD.
## 4. Set a new password

Enter the same value in **New Password** and **Confirm password**. The requirements shown are **10–32 characters**, including at least one digit, one lowercase letter, one uppercase letter and one special character that is neither a letter nor a number.

Review **Sign out from other devices** before continuing. Select it to request sign-out from other devices; it is selected in the example. Select **Update password** to submit the new password.

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Set the new password and review the sign-out option.
## 5. Check access and security

Follow the result shown after submission, then [sign in](/products/mynamirial/manuals/login) with your new password when requested. Review your [security settings](/products/mynamirial/manuals/security) and available verification methods after recovery.

## If recovery does not complete

- **No email:** check the address entered, your inbox and spam folder.
- **Link rejected:** request a new recovery email from the sign-in page.
- **Password rejected:** check the displayed requirements and enter the same value in both fields.
- **No access to the inbox:** this email-based procedure requires access to the recovery message.


## Related guides

[Sign in](/products/mynamirial/manuals/login) · [Change your password](/products/mynamirial/manuals/password) · [Two-step verification](/products/mynamirial/manuals/security)