# EviSMS transactions

This guide explains how issuers search, filter, and review EviSMS transactions in the **My EviSMS** list. Use this page when you need to find a specific certified SMS or RCS communication, check its delivery progress, or open the available actions and details.

This page focuses on EviSMS-specific list behavior. For the common search, report, and refresh workflow shared across services, see [Search and filters](/products/namirialnotify/issuer/transactions-search).

## Prerequisites

- You are signed in as an issuer.
- You have permission to view EviSMS transactions for your user or organization.


## Open the My EviSMS list

1. Sign in to Namirial Notify.
2. Open `Submissions Tracking → My EviSMS`.
3. Review the current grid.


In many environments, the default view shows active EviSMS transactions associated with your organization. The navigation and grid follow the same layout shown in [EviNotice transactions](/products/namirialnotify/issuer/transactions-search-evinotice).

## Search and filter EviSMS transactions

1. Enter a keyword in the search bar.
2. Open the filter panel.
3. Select `Owner` or `Organization`.
4. Select the status tab you want to review.
5. Apply the filters.
6. Use **Refresh** if you need the latest status updates.


Useful search inputs include:

- recipient name
- recipient phone number
- internal reference, if your tenant uses one


Common EviSMS tabs include:

- `Draft` - a saved EviSMS that has not been sent yet
- `Actives` - EviSMS transactions that are still in progress
- `Sent` - EviSMS transactions that were sent but are not yet confirmed as delivered
- `Delivered` - EviSMS transactions that reached the recipient channel
- `Undelivered` - EviSMS transactions that could not be delivered
- `Closed` - EviSMS transactions whose tracking has ended


These tabs group transactions in the list view. They are not the same as the row-level state values shown inside each transaction.

## Review EviSMS columns and statuses

### Common columns

- `Submission` shows the recipient details and identifiers when available.
- `Events` shows the EviSMS event icons.
- `Creation` shows when the EviSMS was created.
- `Status` shows the current status and the last update time.


### Common event indicators

- dispatched
- delivered to operator
- delivered to mobile terminal


### Common status values

- `Draft`
- `New`
- `Ready`
- `Dispatched`
- `Sent`
- `Delivered`
- `Failed`
- `Closed`


These values refer to per-transaction states shown in rows and details. They are not the same as the top tabs used to group the list. For cross-service terminology, see [States and outcomes](/products/namirialnotify/user-guides/states-outcomes).

## Open details or quick actions

1. Find the EviSMS you want to inspect.
2. Open the row actions menu.
3. Select **Details**.
4. Review the transaction history, content, details, and available affidavits.


Depending on the state of the transaction, the actions menu can also include options such as reusing the EviSMS, opening it in a new tab, or continuing to edit it if it is still a draft.

For the details view and affidavit downloads, continue to [Transaction details and affidavit downloads](/products/namirialnotify/issuer/transaction-details).

## Expected result

You can locate the EviSMS you need, interpret the main tabs and statuses in the list, and open the transaction details or available quick actions.

## Troubleshooting

### The expected EviSMS is not visible

**Problem:** You expect to find an EviSMS, but it does not appear in the list.

**Cause:** The current scope or status tab may exclude the transaction.

**Solution:**

1. Switch between `Owner` and `Organization`.
2. Review the selected tab.
3. Clear the search term and search again.
4. Use the shared [Search and filters](/products/namirialnotify/issuer/transactions-search) guide if you need broader filtering steps.


### The status is difficult to interpret

**Problem:** You can see the EviSMS, but the list status does not clearly explain what happened.

**Cause:** EviSMS lists can show both tab-level grouping and row-level statuses, and these labels do not always map one-to-one.

**Solution:**

1. Review the event icons in the row.
2. Open **Details** for the full event history.
3. Compare the status with the definitions in [States and outcomes](/products/namirialnotify/user-guides/states-outcomes).


### The latest update is missing

**Problem:** The EviSMS appears in the list, but the latest event is not visible yet.

**Cause:** The list may not have refreshed since the last delivery update.

**Solution:**

1. Use **Refresh** if it is available.
2. Reload the page if needed.
3. Open the transaction details if you need to inspect the recorded events directly.


## Related

- [Issuer User Manual](/products/namirialnotify/issuer)
- [Search and filters](/products/namirialnotify/issuer/transactions-search)
- [Transaction details and affidavit downloads](/products/namirialnotify/issuer/transaction-details)
- [How to create a new EviSMS](/products/namirialnotify/issuer/create-evisms)
- [EviSMS](/products/namirialnotify/services/evisms)
- [States and outcomes](/products/namirialnotify/user-guides/states-outcomes)