How to create a new EviPost

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This guide explains how issuers create and send an EviPost from the Namirial Notify Web app. EviPost sends certified physical postal communications and records the postal processing and delivery evidence supported by the selected service type and configuration.

Prerequisites

• You are signed in as an issuer.
• You have the PDF document you want to send and the recipient and issuer details listed below.
• The destination is within Spain and is supported by the service type enabled for your account. See EviPost service types.

Minimum information to send

Recipient region is optional for the other service types. Organisation names, phone numbers, email addresses, and issuer comments are optional in the standard form. Provide them when needed for your postal process. Follow any additional validation messages for your account or service type.

The Web form has its own required fields; the API Submit requirements describe a different submission interface.

Open a new EviPost

1. Sign in to Namirial Notify.
2. Select New EviPost in the issuer area.
3. Open the EviPost form.

Add recipient and document data

1. Enter the recipient name in Name and/or identifying data.
2. Enter Organization or business name when applicable.
3. Enter the recipient Address.
4. Enter the Locality.
5. Enter the Region when using Certified delivery (Registered); it is optional for the other service types.
6. Enter the Postal Code.
7. Select the destination country.
8. Enter the recipient Phone if available.
9. Enter the recipient Email address if available.
10. Attach the PDF document you want to send.

Key fields in this section:

• Name and/or identifying data should identify the recipient as clearly as possible.
• Postal address fields should be complete and consistent with the destination country.
• Attach one PDF smaller than 2 MB (2,097,152 bytes). The document-size limit is fixed; it is not an account setting.

Add issuer data

1. Enter the sender name in Name and/or identifying data.
2. Enter Organization or business name when applicable.
3. Enter the issuer Address.
4. Enter the Locality.
5. Enter the Region.
6. Enter the Postal Code.
7. Select the issuer country.
8. Enter the issuer Phone if needed.
9. Enter the issuer Email address if needed.
10. Use the text area under Additional user's comments associated with the event if your process requires extra notes.

Key fields in this section:

• Issuer data identifies the sender in the postal process and related evidence.
• The comments area under Additional user's comments associated with the event can be used for internal or process-specific contextual information.

Review options

Under Profile service, the service options correspond to these service types:

The form preselects the service type configured for your site. Review that selection before sending. The service selector chooses the postal service; the API's PostServiceProfile is a separate provider-profile setting.

1. Under Profile service, select the type of service.
2. Select the Certification and security level.
3. Select the Affidavits Profile.
4. Enter Internal reference in Additional data if your process uses it.
5. Select the Notification language.
6. Decide whether to enable LTA Custody.
7. If you enable Notarial deposit, select a notary profile. Availability depends on your tenant and territory.
8. Set the Retention period.
9. Select the Custody access control method. For challenge-based access, enter both the challenge and its expected response.
10. Select the Cost Centre.
11. If you need updates sent to an external application, configure Push Notifications with both a callback URL and at least one event filter. Leave both unset when you only need to track the communication in the Web app.

Your application must handle these notifications as described in Callbacks and webhooks, whether the communication was submitted from the Web app or the API.

Key fields in this section:

• The selection under Profile service defines the postal workflow used for the shipment. See the name mapping above and EviPost service types.
• Certification and security level and Affidavits Profile define how the shipment evidence is certified.
• Internal reference stores an internal identifier for later tracking.
• Notification language controls the language used in recipient-facing notifications where applicable.
• LTA Custody, Retention period, Custody access control, and Notarial deposit affect long-term preservation and access to evidence.
• Cost Centre supports internal allocation when your organization uses it.

For more detail on generated evidence and affidavit kinds, see Evidence and affidavits. For retention, custody, and LTA concepts, see Archiving and retention.

Review and send

1. Open Preview and review the recipient address, issuer data, attached PDF, and selected options.
2. Confirm that the selected service type, certification, and custody settings are correct.
3. Click Send.

Expected result

Namirial Notify creates the EviPost and submits it for postal processing according to the selected configuration. Use EviPost transaction search to locate it, open its history, and retrieve the available evidence and affidavits. Postal updates can take days or weeks; a successful submission does not confirm physical delivery.

Troubleshooting

The postal address is rejected or incomplete

Problem: The form does not accept the destination data or the address appears incomplete.

Cause: One or more required postal fields may be missing, inconsistent, or invalid for the selected country.

Solution:

1. Confirm that the destination name and postal address are complete.
2. Confirm that Locality, Region, Postal Code, and the selected country are correct.
3. Review the recipient phone and email fields if your process requires them.

The document cannot be attached

Problem: The file cannot be uploaded or accepted in the form.

Cause: The file may not be a valid PDF, or its size may reach or exceed the fixed 2 MB document limit.

Solution:

1. Confirm that the document is a valid PDF smaller than 2 MB (2,097,152 bytes).
2. Review any validation message shown during upload.
3. Replace the file and try again if the current document does not meet the allowed limits.

An expected postal option is not available

Problem: A service type or advanced option described in this guide does not appear in your EviPost form.

Cause: The option may depend on tenant configuration, territory, or user role.

Solution:

1. Confirm whether the feature is enabled for your tenant or role.
2. Check whether the selected service type or advanced option is supported in your environment.
3. Contact your administrator or sales contact if you need the option enabled.

Related

• Issuer User Manual
• EviPost
• Evidence and affidavits
• States and outcomes
• Search and filters