# How to create a new EviPost

This guide explains how issuers create and send an EviPost from Namirial Notify. EviPost sends certified physical postal communications and records the postal processing and delivery evidence supported by the selected service profile and configuration.

Available fields can vary slightly by tenant, enabled features, territory, and permissions. The EviPost creation page is organized into tabs: **Content**, **Issuer**, **Advanced**, and **Preview**. Move through each tab to complete the transaction before sending.

## Prerequisites

- You are signed in as an issuer.
- You have the recipient postal address and contact details.
- You have the PDF document you want to send.
- You have the issuer postal and contact information required for the shipment.


## Open a new EviPost

1. Sign in to Namirial Notify.
2. Select **New EviPost** in the issuer area.
3. Open the EviPost form.


## Add recipient and document data

1. Enter the recipient name in `Name and/or identifying data`.
2. Enter `Organization or business name` when applicable.
3. Enter the recipient `Address`.
4. Enter the `Locality`.
5. Enter the `Region`.
6. Enter the `Postal Code`.
7. Select the destination country.
8. Enter the recipient `Phone` if available.
9. Enter the recipient `Email address` if available.
10. Attach the PDF document you want to send.


![EviPost content section showing recipient postal fields and PDF attachment area](/assets/issuer-create-evipost-content.44529a15abb88a532856f19f4b635716db1fceda456550b38ff9406ad7cf5a16.6fd6141d.png)

Key fields in this section:

- `Name and/or identifying data` should identify the recipient as clearly as possible.
- Postal address fields should be complete and consistent with the destination country.
- The document to send must be provided as a PDF. The form shown in the screenshot accepts one file and shows a 2 MB limit.


## Add issuer data

1. Enter the sender name in `Name and/or identifying data`.
2. Enter `Organization or business name` when applicable.
3. Enter the issuer `Address`.
4. Enter the `Locality`.
5. Enter the `Region`.
6. Enter the `Postal Code`.
7. Select the issuer country.
8. Enter the issuer `Phone`.
9. Enter the issuer `Email address`.
10. Use the text area under `Additional user's comments associated with the event` if your process requires extra notes.


![EviPost issuer section showing sender postal and contact details](/assets/issuer-create-evipost-issuer.4803d6e31978fbe69d33d16f8c2d94a98063fa77f3a3751cda7abb3df49b76c3.6fd6141d.png)

Key fields in this section:

- Issuer data identifies the sender in the postal process and related evidence.
- The comments area under `Additional user's comments associated with the event` can be used for internal or process-specific contextual information.


## Review options

1. Select the `Profile service`.
2. Select the `Certification and security level`.
3. Select the `Affidavits Profile`.
4. Enter `Internal reference` in `Additional data` if your process uses it.
5. Select the `Notification language`.
6. Decide whether to enable `LTA Custody`.
7. Decide whether to enable `Notarial deposit` if this feature is available for your tenant and territory.
8. Set the `Retention period`.
9. Select the `Custody access control` method.
10. Select the `Cost Centre`.


![EviPost advanced section showing service profile, certification, affidavit profile, notification language, custody, and cost centre](/assets/issuer-create-evipost-advanced.ce5f7db6c9bdbf92dfc0b0c6548cda586577f4e71e03441a53344baeaae2f68d.6fd6141d.png)

Key fields in this section:

- `Profile service` defines the postal workflow used for the shipment. The screenshot shows `Printed certified letter`.
- `Certification and security level` and `Affidavits Profile` define how the shipment evidence is certified.
- `Internal reference` stores an internal identifier for later tracking.
- `Notification language` controls the language used in recipient-facing notifications where applicable.
- `LTA Custody`, `Retention period`, `Custody access control`, and `Notarial deposit` affect long-term preservation and access to evidence.
- `Cost Centre` supports internal allocation when your organization uses it.


For more detail on generated evidence and affidavit kinds, see [Evidence and affidavits](/products/namirialnotify/user-guides/evidences-affidavits). For retention, custody, and LTA concepts, see [Archiving and retention](/products/namirialnotify/user-guides/archiving).

## Review and send

1. Review the recipient address, issuer data, attached PDF, and selected options.
2. Confirm that the selected profile, certification, and custody settings are correct.
3. Click **Send**.


## Expected result

Namirial Notify creates the EviPost and submits it for postal processing according to the selected configuration. The transaction then appears in the issuer area, where you can monitor its status and retrieve the available evidence and affidavits.

## Troubleshooting

### The postal address is rejected or incomplete

**Problem:** The form does not accept the destination data or the address appears incomplete.

**Cause:** One or more required postal fields may be missing, inconsistent, or invalid for the selected country.

**Solution:**

1. Confirm that the destination name and postal address are complete.
2. Confirm that `Locality`, `Region`, `Postal Code`, and the selected country are correct.
3. Review the recipient phone and email fields if your process requires them.


### The document cannot be attached

**Problem:** The file cannot be uploaded or accepted in the form.

**Cause:** The file may not be a PDF, or it may not meet the restrictions configured for your tenant.

**Solution:**

1. Confirm that the document is a PDF.
2. Review any validation message shown during upload.
3. Replace the file and try again if the current document does not meet the allowed limits.


### An expected postal option is not available

**Problem:** A service profile or advanced option described in this guide does not appear in your EviPost form.

**Cause:** The option may depend on tenant configuration, territory, or user role.

**Solution:**

1. Confirm whether the feature is enabled for your tenant or role.
2. Check whether the selected service profile or advanced option is supported in your environment.
3. Contact your administrator or sales contact if you need the option enabled.


## Related

- [Issuer User Manual](/products/namirialnotify/issuer)
- [EviPost](/products/namirialnotify/services/evipost)
- [Evidence and affidavits](/products/namirialnotify/user-guides/evidences-affidavits)
- [States and outcomes](/products/namirialnotify/user-guides/states-outcomes)
- [Search and filters](/products/namirialnotify/issuer/transactions-search)